At Adam Health, your satisfaction and trust in our product quality are our top priority. That’s why we provide a flexible return and exchange policy under the following conditions:
1. Return Conditions
You may request a return within 3 days of receiving the product.
The product must be:
Unused and in its original condition.
In its original, unopened packaging.
Returns will not be accepted for sensitive or personal medical products that have been opened (such as diapers, feeding accessories, or skincare products) to ensure customer safety.
2. Exchange Conditions
You may request an exchange within 7 days of receiving the product in the following cases:
Manufacturing defect.
Wrong product received.
Clear proof (photos or video) must be provided within 24 hours of receiving the product.
3. Request Process
Please contact our customer service through:
📧 Email:
📞 Phone: +966571766963
When contacting us, kindly mention your order number, the reason for return/exchange, and attach product photos if required.
4. Refund Process
After reviewing and approving your case:
Refunds will be issued to the same payment method within 7–10 business days.
For Cash on Delivery orders, refunds will be processed via bank transfer or e-wallet.
5. Shipping Fees
The store covers shipping fees if the error is from our side (wrong or defective product).
The customer covers shipping fees if the return is due to personal reasons.
